Some marketers are making a lot of noise saying you’re missing tremendous opportunities if you’re not on social media. And that’s true – the potential is huge, and for many industries it’s still largely untapped.
Not every company or brand should be on social media. Success in the social world begins with a company’s internal structure, culture and environment. Certain types of cultures are going to work well with social, but for others it’s a minefield of potential crises and disasters. Here’s a handy checklist to help you figure out which type you are.
You might not be ready for social media if…
- You think social responsibility campaigns are only about faking it for good PR
- The true nature of your business is to make money at the expense of everything else
- You don’t really care all that much if your employees love their jobs as long as they do them
- The information in your new business pitches is more than 2% exaggeration (or, you know, not true)
- You’re afraid of what your customers might say about you.
If you saw yourself in that list, you’re not ready – but you’re still not off the hook.
Even if it’s not right for you right now, it’s still a good idea to understand what drives great social. That’s where your customers are beginning to look for you – so you might want to think about what you can do to help your company’s culture evolve away from dated models and toward what today’s customers are beginning to expect.
Social media isn’t about posting or tweeting or taking pictures of your lunch. Those are simply tactics (and your turkey club looks great, but think about whether it fits with your brand’s objectives). Social media is really about sharing with your community and providing value to your customers and prospects. So if you’re the kind of organization that puts selling at the top of the priorities list – and I’m not knocking it; it’s a viable business model – you’re not ready for social media.
But start giving it some thought, before your competitors swoop in and steal your market share simply by being more available and responsive to the community. Because that definitely is not a viable model for any business.